Bridgefolk support
Email team@latticelabs.app. Include your app version/build, device model, iOS or Android version and what happened. Screenshots are helpful; never send your PIN or table credentials.
Which version do I have?
Open Settings or Profile & Settings and look under About. Version 1.0 (build 2) plays contract bridge solo or nearby. The combined Contract and Floating update is being prepared; its Daily Ten and Join with code features are not in build 2.
Do I need an account or internet?
Create an account with a username and six-digit PIN while online. No email address is needed. Each device stays signed in until you sign out or delete the account. Use the same username and PIN to log in on another device. Once signed in, solo games and local history work offline. Daily Ten is generated on your phone without a download. Nearby games can start without internet when Bluetooth and Wi-Fi are enabled; you do not need to join a Wi-Fi router. Joining a remote table by code needs internet. Once a table has moved online, loss of all paths to the service requires reconnection; online games do not automatically move back offline.
What if I forget my PIN?
On a device that is still signed in, open Profile & Settings → Change PIN. Email recovery is not available. If no device is signed in and you cannot remember your PIN, you will need to create a new account. Never send your PIN to support.
What follows me to another device?
Your username, profile, friends and multiplayer Elo. Solo history, lesson progress and settings remain on each device.
Finding a nearby table
Keep the devices close, enable Bluetooth and Wi-Fi, and allow Bridgefolk Local Network access in iOS Settings. The host opens Play Nearby in build 2, or Play with friends in the combined update. Other players choose Join a table and select the nearby table. The host can fill empty seats with computer players. If access is denied, enable it in iOS Settings and reopen the table screen.
Joining by code in the combined update
One player chooses Host a table. When the table says Online, share its four-character code. Other players choose Join a table, enter the code and tap Join. A code for a table that has never connected online cannot be used remotely. Existing eight-character table codes remain supported. If you lose connection, reopen Play with friends and use Rejoin on the same device.
Changing game or reviewing a hand
In the combined update, use the Contract / Floating switch on the home screen. Enable either or both games in Profile & Settings. History opens completed hands for review; contract history can be exported as PBN and floating history as text using the system share sheet.
Data and deletion
Delete your Bridgefolk account has the steps for iOS and Android and explains how to request deletion without the app. On iOS and Android, open Settings from the home-screen avatar and gear → Dangerous → Erase all data → “Delete all my online data and erase all my data”. This deletes your online account, registered nearby public keys and private nearby history/stats, then clears games, history, progress, settings, nearby signing keys and pending nearby copies on that device. Other participants can read shared nearby deals for up to seven days after acceptance; permanent anti-replay fingerprints and moderation reports remain. You can request deletion without the app by emailing team@latticelabs.app with your Bridgefolk username; we locate and verify the request, delete analytics before the online account, and confirm completion. To delete PostHog analytics data too, email us with your Bridgefolk username before erasing the account and wait for confirmation. The in-app action does not delete analytics and removes the username link needed to find those records. Do not send your PIN. See the privacy policy for retention and the records that remain.